Frequently Asked Questions

  • Premium stems are more luxurious stems such as peonies, garden roses, calla lilies, ranunculus, etc.

    You can expect regular stems to be mums, daisies, roses, lilies, poppies, tulips, etc.

  • Petite - 5 Focal Stems
    A small but meaningful arrangement. Thoughtfully gathered and designed to bring a simple moment of beauty into any space—light, effortless, and easy to love.

    Classic - 7 Focal Stems
    A well-balanced bouquet with a fuller presence. Designed to feel naturally beautiful and complete, it’s the perfect everyday size—never too much, never too little.

    Luxe - 9 Focal Stems
    A generous, statement-making arrangement with more volume and presence. Designed to feel abundant and visually striking, it fills a space with ease and intention.

    Grand - 15 Focal Stems
    All-in. This is the biggest, boldest expression—a full, overflowing arrangement designed to feel unforgettable. More stems, more impact, more everything. A true celebration piece

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • At The Petal Rebel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or purchase floral products from us.

    By using our website, you agree to the practices described in this Privacy Policy.

    1. Information We Collect

    We may collect the following types of information:

    Personal Information

    When you place an order, contact us, or subscribe to updates, we may collect information such as:

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

    • Payment details (processed securely through Squarespace and third-party payment providers)

    Automatically Collected Information

    When you visit our website, we may automatically collect certain information through cookies and analytics tools, including:

    • IP address

    • Browser type

    • Device information

    • Pages visited

    • Time spent on pages

    • Referral sources

    2. How We Use Your Information

    We use collected information to:

    • Process and fulfill floral orders

    • Provide customer support

    • Communicate about orders or inquiries

    • Improve website functionality and customer experience

    • Monitor website traffic and analytics

    • Prevent fraud and maintain website security

    • Comply with legal obligations

    3. Payments

    Our website uses Squarespace and its integrated payment processing services to securely process transactions.

    We do not store full payment card information on our servers. Payment information is handled directly by Squarespace and its payment partners in accordance with their own privacy and security practices.

    You can review Squarespace’s privacy policy here:

    https://www.squarespace.com/privacy

    4. Cookies and Analytics

    We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

    Cookies may be used to:

    • Remember user preferences

    • Understand how visitors use our website

    • Measure marketing and website performance

    Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect some website functionality.

    5. Sharing Your Information

    We do not sell your personal information.

    We may share information with trusted third parties only when necessary to:

    • Process payments

    • Deliver orders

    • Operate our website

    • Perform analytics

    • Comply with legal requirements

    These third parties are only permitted to use your information as necessary to provide services to us.

    6. Data Security

    We implement reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

    7. Your Rights

    Depending on your location, you may have rights regarding your personal information, including the right to:

    • Request access to your data

    • Request correction or deletion

    • Withdraw consent to certain data uses

    • Opt out of marketing communications

    To exercise these rights, contact us using the information below.

    8. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

    9. Children’s Privacy

    Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.